Modern companies seek to reduce costs by optimizing business processes and transferring non-core functionality to outsourcing. For example, the service “virtual secretary” allows you to receive incoming calls without the cost of hiring employees and their technical equipment. This service is ideal for companies with a wide geography of presence and the need for a virtual secretary in the round-the-clock mode.
Virtual secretary – this service includes providing a company with a dedicated operator or group of operators to receive incoming requests from clients of the company in different time modes and geographical location. Most often it is a group of operators, which allows you to receive calls at the time of the busy selected for this company lines by one of the operators. The training of the project are immediately several operators capable of replacing each other, in this case, the advantage of this service is that instead of one employee, the company receives a group of workers who are ready to ensure the full availability of receiving calls from potential customers.
At the request of the customer, all dialogs of the virtual secretary and other employees of the company to which the calls will be transferred can be recorded.
In addition, an important feature of the virtual secretary’s work is that the service can be connected temporarily, for example, for a clearly defined term (for the time of promotional actions, social or other events, when a large number of incoming calls from potential customers is expected).