Inbound customer service play an important role in organizing and increasing sales, as it is the treatment of potential or active consumers of services. Therefore, our specialists are aware of importance to serve each client with competence. With high professionalism, Virtual Assistant operators provide maximum communication efficiency, help potential buyers to make a choise, maintain a high level of service and, thus, increase loyalty to the company.
Processing of incoming calls in is a key stage in working with clients, which requires special technical equipment and professional training of operators. Virtual Assistant also has specially trained personnel and technical resources that provide high-quality service for inbound call services at any load, time of day and calendar dates, which positively affects the growth of loyalty of potential and existing customers, and as a consequence of increased sales.
One of the tools for receiving inbound customer support is the “Virtual Secretary” service, which allows you to receive and handle telephone conversations in the right format, fulfilling the key tasks of the company’s staff. This service is often used by small companies to save on a full-time secretary’s office, which requires a limited functionality, but large companies that require more sophisticated functionality use the outsourcing service of the call center.
The “Virtual Secretary” service is an individually designed telephone dialogue script for each company, which ensures efficient customer service and information. integrated solution allows you to create a complete virtual office capable of handling the required number of phone calls, thus freeing full staff from additional workloads.
Today, companies sell in the format of remote orders by phone or processing web applications from sites. Virtual Assistant professionally organizes reception and processing of incoming calls and web applications from online shoppers, telecom companies, courier service of other companies using the format of distance trade (application form).
When processing an application, the Virtual Assistant operator’s competence is to provide reference information about a product or service, cost, essential characteristics, availability, payment methods and timeliness of delivery, or may give recommendations to a similar product or service. In addition, it provides information about current loyalty programs, discounts, related services, terms of cooperation.
All applications and the result of their processing are recorded in the system, from which it is possible to formulate a report in a form agreed upon with the customer and period. Virtual Assistant rebuilt the system of secure integration with the Customer’s software for uploading the relevant data.
Virtual Assistant professional technological solutions and unique expertise allow you to optimize the cost of incoming call handling and telephone marketing in the outsourcing center format. Virtual Assistant partners in save significant money on maintaining their own contact centers: recruiting, training and maintaining staff, renting premises, providing specialized equipment and software.
The Virtual Assistant outsourcing Contact Center is committed to boosting sales and loyalty to your company through the use of telecommunication services needed to work effectively with customers.
Virtual Assistant give comprehensive solutions of inbound call services and unique techniques help ensure a high level of sales and customer loyalty, based on unique experience in outsourcing the contact center, with more than 600 projects of varying degrees of complexity and scale.
Call center services (contact center) Virtual Assistant for the organization of telephone sales on incoming calls