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How to solve the problems of the call-center when working with “cold” calls

August 4, 2017

How to solve the problems of the call-center when working with "cold" calls
Modern technologies ...

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What does ivr stand for in a call center

August 4, 2017

Can I improve the work of the call center with IVR?
A common problem for business is that there ...

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KPI for call center: how to measure effectively

August 7, 2017

KPI call center
Only experienced executive knows: to correctly adjust the work of the department - ...

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Techniques of handling calls

August 11, 2017

Manual handling telephone calls
Many of online stores and other small business handle incoming ...

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